Welcome to Bubbl

Bubbl sends the right message at the right moment, triggered by where people are. The dashboard is where you build and run it.

Welcome a customer as they walk into your store, remind a lapsed user when they're nearby, or ask for feedback as they leave an event. Bubbl does it from your app, with nothing extra for the user to do.

How Bubbl works#

Three building blocks fit together:

• Locations are the places you care about. You draw a geofence, a polygon or a circle, around a shop, a stadium or a campus. When a phone crosses it, Bubbl knows.
• Notifications are what you say. A Message has a headline, a body and optional media and call-to-action button; a Survey asks up to five questions. You build them once and reuse them.
• Campaigns bring them together. A geo campaign fires notifications when people enter or leave its locations; a push campaign sends them at set times on one day. Nothing reaches a phone unless a campaign sends it.

Your first campaign in four steps#

1. 1
   Draw a location

   Go to Locations › Create Location, draw the shape on the map, name it and click Create location.
2. 2
   Write a notification

   Go to Notifications › Create Notification, write the headline and body, and click Save and exit.
3. 3
   Build the campaign

   Go to Campaigns › Create Campaign, pick your location, set when it runs, attach your notification and choose On enter or On exit.
4. 4
   Let it run

   Click Create campaign. It starts at the time you set, and its page shows every delivery as it happens.

The quickstart walks through each step in detail.

Where to find things#

The sidebar has the Dashboard home, then Campaigns, Locations, Notifications, Reports, Company and Configuration. Owners and admins see everything; marketers don't see the company settings, team or billing pages or Configuration. On the Free plan, the Configuration pages for your own app are greyed out.

If a page doesn't open#

An address that doesn't exist shows We can't find that page, with Go to Overview, Go back and a search box.

If a campaign, location, location group or segment has been deleted, or you can't reach it, you get This campaign isn't available (or location, location group or segment) instead. The page says which account you're signed in as, with Use another account, and it never says whether the record exists. Links in campaign emails open the campaign in whichever workspace it's in, so they show this page when you're signed in as someone who can't open it.

If something goes wrong on Bubbl's side, the page says Something went wrong on our side and shows a Reference like req_7f3a9c21e4, with Copy and Try again. If it keeps happening, use Email the Bubbl team on the Help page and include that reference.