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AccountDelivery rules

Delivery rules

Company-wide limits that apply to every campaign, so people aren't over-messaged.

Delivery rules sit in Company › Overview › Delivery rules, for owners and admins. They're a final filter on top of every campaign's own settings.

RuleWhat it doesChoices
Frequency capThe most notifications one device can receive from all your campaigns together.No limit, 1, 2, 3, 5 or 10 per day, or 5, 10 or 20 per week
Quiet hoursNothing sends overnight in the company time zone: scheduled pushes wait until morning, geofence notifications are skipped.Off, or a window from 20:00–08:00 to 23:00–07:00
Re-trigger cooldownHow long before the same geofence notification can reach a device again.Never — once per device, 1 hour, 4 hours, 12 hours, 1 day or 1 week
  1. 1
    Open the rules
    Go to Company › Overview and scroll to Delivery rules, or click it in the settings menu on the page.
  2. 2
    Choose each rule
    Pick a value for Frequency cap, Quiet hours and Re-trigger cooldown.
  3. 3
    Save
    Click Save changes at the top of the page.

How they combine with other limits#

  • A campaign's Re-trigger options (Max times per day, week or month) limit that campaign alone.
  • Trigger limit and Trigger window under Configuration › Plugin limit how often one notification fires on a device.
  • Delivery rules apply on top of both, across all campaigns.
Quiet hours use the company time zoneSet Time zone under Regional defaults first; quiet hours follow it, not each campaign's own timezone.