Billing

Choose a plan, see this month's usage, and manage the payment method and invoices. Every company starts on the free plan; a paid plan removes its limits and lets you use your own app.

Go to Company › Billing. Owners and admins can open it. A red dot on Billing in the sidebar means a payment failed.

The Free plan#

A new company is on the Free plan, with no time limit:

3 campaigns, 3 locations and 3 notifications.
2 team members.
Message and image notifications, footfall, heatmaps and reports.

Free doesn't include audio, video, surveys, location import, the media library or your own app. The dashboard banner shows how much of each limit you've used. At a limit, creating another is refused and an upgrade prompt appears; everything you already have keeps running. See Free plan and going live.

What's on the page#

Section	What it shows
Your plan	The plan, a switch you've scheduled, Next invoice, Payment method and Billing email. Manage in Stripe ↗ opens Stripe's billing page.
Usage this month	Users, Locations and Campaigns used against your plan's limits (on Free: 2, 3 and 3), and Billable devices (metered, not limited) this billing period. From 80% of a limit it says how many are left; at the limit it says "At your plan's limit".
Compare plans	Every plan side by side, with Your plan marked and a Choose … button for each other plan.
Payment method	The card on file, with Update.
Invoices	Each invoice's date, amount and status, and View all in Stripe ↗.

Choose or change a plan#

1
Compare plans
Scroll to Compare plans and check what each includes.
2
Choose one
Click Choose under the plan you want. With no plan yet, this starts checkout with Stripe (Set up billing); with a plan, the page shows what changes before you confirm.
3
Undo a scheduled switch
If a switch is set for a later date, Switching to … on … shows under Your plan; click Undo to keep your current plan.

Upgrade from Free#

1
Open Billing
Owners and admins go to Company › Billing. Anyone else sees "Ask an owner or admin to upgrade".
2
Choose Bronze, Silver or Gold
Compare the plans, click Choose under one and complete checkout with Stripe. AWS Marketplace is also available.
3
Start using your own app
The limits go straight away. Open Configuration › Developers for your SDK key.

Owner-only actions#

Only the company owner can change the payment method or cancel, and both ask you to confirm it's you. Cancel subscription ends it at the end of the period; until then the banner on Billing has Keep … to undo it. When it ends, your company moves to the Free plan: your own app stops working with Bubbl (only the Showcase app does), and your campaigns, locations, notifications and team are kept, but the Free limits apply to anything new. Nothing is deleted.

Going liveSubscribing lets your own app start. Open Configuration › Developers for your pk_live_ key, then add push credentials: see Free plan and going live.

Plans#

Billing shows each plan's price on Compare plans, so this guide doesn't repeat it. Billable devices under Usage this month counts the active devices metered in this billing period.