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AudienceActive users

Active users

See how many devices have been active in the workspace, how that's changing, and the mix of platforms, OS and SDK versions and countries.

The Active users drawer open over the dashboard, with the range tabs, the active count and its trend, and the device mix

On the Dashboard, click the Active users card. The Active users drawer opens: "Devices with any activity in the selected period: app opens, location updates, geofences or notifications."

The overview#

Choose the period with 24h, 7 days, 30 days or 90 days. The drawer shows:

  • The number of active devices, the change against the previous period, and a small chart of the trend.
  • Billable this month, on a paid plan: the devices your invoice counts for this calendar month so far, and how many aren't billed and why (for example Showcase phones, development builds or opted-out devices).
  • Platform: iOS, Android and other, as counts and percentages.
  • Notifications: Notifications on (the device has a push token) and No push token. Push campaigns need a push token; geofence notifications show on the device either way.
  • OS version, with All to see every version, and SDK version, with older versions grouped.
  • Top countries, with the rest under + more.

Finding one device#

Searching for a device, opening its details, listing devices, exporting a CSV and sending a test push from this drawer are Sandbox features. Sandbox isn't available on production yet, on any plan, so the drawer shows the overview only.

To check that pushes reach a phone, see Check that pushes arrive.